How to Track Email Delivery Stats of a Survey

Sending a survey to your customers via email lets you track the survey stats, such as how many receivers opened the survey, how many ignored it, and how many responded to it. You can see all this data and more in the survey report. It further enables you to resend survey emails to those who didn’t respond to the survey.


Here's what an email invite to take up a survey will look like to the recipient:


Preview of an email survey invite


Benefits of sending a survey via email:

  • Measure the effectiveness of your surveys
  • Know who took your survey & who has yet to
  • Get the pulse of your audience
  • Improve user engagement


To Track the Email Delivery Statistics of a Survey:


1. Open a survey report from your Survey Maker dashboard.

  • Select Stats to see survey metrics.
  • To see the detailed status of the survey, click View Details under the number.


View Survey Statistics such as average score, survey attempted, emails sent, emails opened, opted out number


Tip: You can create scored surveys for better analytics. Learn more.


Here's the detailed view of the survey email invites.


Email Delivery Status


  • Respondent: Lists email addresses to which you sent the survey.
  • Status: Actions of the respondents. Let’s take a look at what each status means.
    • Not Opened: It means that the respondent hasn’t opened the survey in the email.
    • Opened: It means that the respondent opened the survey but hasn’t submitted it.
    • Replied: It means that the respondent submitted the survey.
    • Reopened: It means that the re-invited respondents opened the survey but haven’t submitted it.
    • Re-invited: You can resend survey emails to respondents with the statuses ‘Opened’ and ‘Not Opened.’ To do that, check the appropriate respondents and click on the ‘Re-invite’ button at the top or adjacent to their respective statuses. Once done, the status of the re-invited respondents changes to ‘Re-invited.’


Resend surveys to respondents


And that's it! If you encounter any issues or have any questions, don't hesitate to reach out to our support team. 



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