How to Integrate ProProfs Survey Maker With Freshdesk

ProProfs Survey Maker provides smooth integration with Freshdesk to help you gather valuable insights through customer surveys, feedback forms, and NPS surveys. You can convert customer feedback from your surveys straight into tickets on your Freshdesk dashboard and also share and build your email lists. 

Follow these steps to set up the integration

Step 1: Navigate to "Settings" ------> "Integrations" and select "Yes" for FreshDesk. 

Step 2: Enter your API key and domain name and click "Next" to proceed further.

Step 3: Select appropriate details (company) to send data. 

Step 4: Map Survey fields to corresponding FreshDesk fields, and click "Finish" to integrate. 

Here's a preview of the confirmation message: