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How to Integrate ProProfs Survey Maker With Freshdesk

ProProfs Survey Maker provides smooth integration with Freshdesk to help you gather valuable insights through customer surveys, feedback forms, and NPS surveys. You can convert customer feedback from your surveys straight into tickets on your Freshdesk dashboard and also share and build your email lists.

To Set up the Integration

Step 1: Navigate to Settings > Integrations and enable Freshdesk integration using the toggle button.

Step 2: Enter your API key and domain name. Click "Next" to proceed further.

Freshdesk credentials

Step 3: Select your Freshdesk company from the dropdown list.

chose your freshsdesk company

Step 4: Map Survey fields to corresponding FreshDesk fields, and click "Finish" to integrate.

Note: You can add more fields by clicking on "Add New Option."

Here's a preview of the confirmation message when Freshdesk is successfully integrated with ProProfs Survey Maker :

That is all about integrating ProProfs Survey Maker with Freshdesk.

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